Biozura Heating and Air Terms of Service
Effective Date: September 1, 2025 | Last Updated: June 1, 2026
These Terms of Service (“Terms”) govern the relationship between Biozura Heating and Air (“Biozura,” “we,” “us”) — Connecticut DCP unlimited HVAC contractor license #S1-0414829, operating from 10 N Main Street, Suite 377, West Hartford, CT 06107 — and customers, prospective customers, and website visitors (“you,” “Customer”). These Terms are written to comply with the Connecticut Home Improvement Act (Connecticut General Statutes § 20-418 through § 20-432), the Connecticut Unfair Trade Practices Act (Connecticut General Statutes § 42-110a through § 42-110q), the federal Magnuson-Moss Warranty Act (15 U.S.C. § 2301-2312), and applicable provisions of the Connecticut General Statutes governing residential service contracts.
1. Definitions
- “Service” means any HVAC installation, repair, maintenance, diagnostic, inspection, or consultation work performed by Biozura at a Customer property.
- “Equipment” means any furnace, boiler, air conditioning system, heat pump, ductless mini-split, air handler, condenser, ductwork, thermostat, indoor air quality device, or related HVAC component installed or serviced by Biozura.
- “Quote” means a written estimate of Service and Equipment pricing provided by Biozura, valid for 30 days from issue date unless otherwise stated.
- “Service Agreement” means the signed written contract between Biozura and Customer authorizing specific Service or Equipment, executed in compliance with CGS § 20-429.
- “Diagnostic Fee” means the $89 (business hours) or $169 (outside business hours) fee charged for a non-installation Service call where Biozura performs diagnostic measurements and provides a written report.
2. Service Scope
Biozura provides residential and light-commercial HVAC services across the eleven-town Hartford County service area: West Hartford, Hartford, Bloomfield, Newington, Avon, Farmington, New Britain, Wethersfield, East Hartford, Windsor, and Simsbury. Services include but are not limited to: furnace installation and repair; central, mini-split, and rooftop air conditioning installation and repair; cast iron, hot water, and modulating-condensing boiler installation and repair; cold-climate heat pump installation; indoor air quality systems; HVAC maintenance and inspection; emergency repair (24/7).
Biozura does not provide: plumbing services beyond gas line connection to HVAC equipment; electrical services beyond connections required for HVAC equipment installation; roofing repair (including ice dam removal from the roof surface, although attic mechanical work that prevents ice dam formation is within scope); structural carpentry; asbestos abatement (a properly licensed asbestos contractor must be retained when pre-1980 ductwork or pipe insulation must be disturbed); lead paint remediation; radon testing or mitigation.
3. Scheduling and Cancellation
3.1 Customer Scheduling
Scheduled Service appointments are confirmed by email or text within one business day of booking. Same-day and next-day emergency appointments are dispatched based on technician availability and call priority (no-heat in winter; no-cool in summer heat advisory; carbon monoxide alarm activation).
3.2 Customer Cancellation
Customer may cancel a scheduled non-emergency Service appointment with no fee if cancellation occurs more than 24 hours before the scheduled appointment window. Cancellation within 24 hours of the appointment window incurs the $89 diagnostic fee. Cancellation after technician dispatch (truck has departed for the Customer property) incurs the diagnostic fee plus a $35 dispatch charge.
3.3 Three-Day Right of Rescission (CTHIA)
For any Service Agreement executed at the Customer’s home, Customer has the right to cancel the Service Agreement within three (3) business days of execution under the Connecticut Home Improvement Act (CGS § 20-429(d)) and the federal Truth in Lending Act (15 U.S.C. § 1635). Cancellation must be submitted in writing to info@biozuraheatingairconditioning.xyz or by mail to 10 N Main Street, Suite 377, West Hartford, CT 06107. Upon timely cancellation, Biozura returns any payment received within ten (10) days. No equipment ordering or installation work is initiated until the three-day rescission period has elapsed.
3.4 Biozura Cancellation
Biozura may cancel or reschedule a Service appointment in cases of: severe weather (see Section 11 Force Majeure); technician illness or unforeseen safety condition at the Customer property; Customer non-payment of prior invoices past due more than 60 days; Customer breach of these Terms.
4. Pricing, Estimates, and Quotes
Written Quotes are valid for 30 days from issue date unless otherwise stated on the Quote. Quotes itemize: equipment cost; labor cost (estimated hours at posted hourly rates); permit and inspection fees (passthrough at municipal cost, no markup); refrigerant by pound (R-410A, R-454B, R-22 as applicable, at then-current market price); electrical, venting, or ductwork modifications; equipment disposal and recycling fees; manufacturer warranty registration fees. Quotes do not include: sales tax (Connecticut sales tax on residential HVAC installation is 6.35% as of June 2026, charged on labor and materials per CGS § 12-407); building department permits beyond the standard residential permit (e.g. zoning variance applications, historic district reviews); structural modifications outside standard mechanical work.
Time-and-materials Service work (typically diagnostic and minor repair) is billed at the posted hourly rate ($148/hour during business hours, $222/hour after hours and weekends, $296/hour on federal holidays and overnight emergency calls between 10 p.m. and 6 a.m.) plus parts at cost-plus-25% markup. Diagnostic fees are credited toward repair labor if the Customer authorizes the repair within 30 days of the diagnostic visit.
5. Payment Terms
For installation projects: 30% deposit due at Service Agreement signing (after the three-day rescission period); 40% due at equipment delivery to job site; 30% due at completion of installation and Customer walkthrough. For diagnostic and repair work: payment in full due at completion of work unless prior written arrangement. Accepted payment methods: ACH bank transfer (no fee); credit card (Visa, MasterCard, American Express, Discover, with a 2.9% processing surcharge on commercial accounts); check; third-party financing through Synchrony Financial, Wells Fargo Home Projects, GreenSky, or Connecticut Green Bank Smart-E Loans.
Invoices unpaid more than 30 days from invoice date accrue a late fee of 1.5% per month (18% per annum) per CGS § 42-158l governing commercial collection on residential service contracts. Accounts more than 60 days past due may be referred to collections after written notice. Disputed invoices: Customer should notify Biozura in writing within 30 days of invoice receipt, identifying the specific disputed item. Late fees do not accrue on items in good-faith written dispute pending resolution.
6. Warranties
6.1 Manufacturer Warranties
Equipment installed by Biozura carries the manufacturer’s standard warranty, which Biozura registers on the Customer’s behalf within 30 days of installation. Typical manufacturer warranties: Carrier and Trane — 10-year parts on residential equipment with registration, 1-year base; Lennox — 10-year parts with registration, 5-year base; Mitsubishi Electric — 12-year parts on ductless and ducted heat pumps with Mitsubishi Diamond Contractor registration; Daikin — 12-year parts; Weil-McLain and Burnham — 20-year limited on cast iron boiler sections. Customer receives a copy of all warranty registration confirmations and the manufacturer’s warranty card at project completion.
6.2 Biozura Labor Warranty
Biozura warrants labor on new installations for one (1) year from substantial completion. The labor warranty covers: defects in workmanship; refrigerant line leaks attributable to install procedure; ductwork connection failures attributable to install procedure; thermostat and control wiring errors. The labor warranty does not cover: equipment defects (covered by manufacturer); damage from improper Customer use; damage from power surges (recommend dedicated surge protection); damage from frozen condensate lines due to inadequate Customer-side insulation; damage from foreign object ingestion by air handler or condenser; failure caused by absence of recommended annual maintenance.
6.3 Repair Warranty
Repair work carries a 90-day warranty on the specific component repaired or replaced, applicable from the date of repair completion. Repair warranty covers defects in workmanship of the specific repair and failure of the specific replaced part. Repair warranty does not cover separate failures of other components even if the system fails again within 90 days.
6.4 Magnuson-Moss Warranty Act Compliance
The Magnuson-Moss Warranty Act (15 U.S.C. § 2301-2312) requires written warranties on consumer products costing more than $15 to be designated “full” or “limited.” Biozura’s labor warranty is a “limited warranty” as defined under 15 U.S.C. § 2303(a)(2). Manufacturer warranties on installed equipment are limited warranties governed by the manufacturer’s terms. Customer’s implied warranties under Connecticut law (Article 2 of the Connecticut Uniform Commercial Code) are not waived by the limited written warranties.
7. Connecticut Home Improvement Act (CTHIA) Compliance
For all home improvement work over $200, Biozura provides a written Service Agreement that includes the elements required by CGS § 20-429(a): names and addresses of both parties; date of execution; Service description; total cost; payment schedule; start and substantial completion dates; the three-day right of rescission notice in 10-point bold type; Biozura’s Connecticut Home Improvement Contractor registration number (#HIC.0639172); and signature lines for both Customer and Biozura. Service Agreements not meeting CTHIA requirements may be voidable at the Customer’s option under CGS § 20-429(f). Biozura’s standard Service Agreement template has been reviewed for CTHIA compliance and is updated annually to reflect statutory or regulatory changes.
8. Limitation of Liability
To the maximum extent permitted by Connecticut law, Biozura’s total cumulative liability under or related to a Service Agreement shall not exceed the total amount paid by Customer under that Service Agreement during the twelve (12) months preceding the event giving rise to the claim. Biozura is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to: business interruption losses; loss of use of property; cost of substitute lodging during heating or cooling outages; spoilage of food, plants, or other property due to HVAC failure; mold or moisture damage attributable to factors outside Biozura’s installation work; damage from frozen pipes when the Customer failed to maintain minimum indoor temperatures or notify Biozura of an existing HVAC failure.
This limitation does not apply to: liability for personal injury or death caused by Biozura’s negligence; liability for damage caused by Biozura’s gross negligence or willful misconduct; liability under Connecticut’s strict liability statutes; any liability that cannot be limited under Connecticut law including under CUTPA.
9. Indemnification
Each party indemnifies the other against third-party claims arising from the indemnifying party’s negligence, willful misconduct, or breach of these Terms. Biozura indemnifies Customer against third-party claims arising from Biozura’s HVAC installation work, supported by Biozura’s $2,000,000 aggregate general liability coverage through The Hartford. Customer indemnifies Biozura against claims arising from Customer’s misuse of installed Equipment, Customer-directed work outside the original Service Agreement, or pre-existing site conditions not disclosed to Biozura prior to work commencement.
10. Force Majeure (Connecticut Weather Events and Other Events)
Performance under a Service Agreement may be delayed without breach when delayed by events beyond reasonable control. Specific to the Connecticut River valley service area, these include: major Nor’easter or winter storm events producing 12+ inches of snow within 24 hours that close municipal roads or restrict vehicle access (winter season events of this magnitude average 2–3 per winter at the Bradley Airport NWS station); coastal storm events that produce widespread Eversource power outages affecting more than 25,000 Hartford County customers; declared State of Emergency by the Governor of Connecticut; declared Federal Emergency under the Stafford Act; municipal road closure orders from West Hartford, Hartford, or other relevant municipal authorities; supplier delays affecting equipment delivery (manufacturer plant shutdowns, port strikes, refrigerant allocation restrictions during 2025 R-454B transition).
In the event of a Force Majeure delay, Biozura provides written notice to Customer within 48 hours of the event commencement, with an estimated resumption date. Customer may cancel a Service Agreement that is delayed more than 60 days by Force Majeure events, with a refund of any payments made minus actual costs incurred prior to the delay.
11. Dispute Resolution
11.1 Good-Faith Negotiation
The parties agree to attempt to resolve any dispute through good-faith direct negotiation between Customer and the Biozura Service Manager. Disputes typically resolve within 14 days of written notice when both parties engage promptly.
11.2 Mediation
If direct negotiation does not resolve the dispute within 30 days of written notice, either party may demand non-binding mediation through a mediator mutually agreed upon, or through the Connecticut Bar Association’s Alternative Dispute Resolution Section. Mediation cost is split equally between the parties.
11.3 Arbitration (CUTPA Carve-Out)
If mediation does not resolve the dispute within 90 days of demand, disputes may be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Customer’s right to pursue claims under the Connecticut Unfair Trade Practices Act (CUTPA, CGS § 42-110a-q) in Connecticut Superior Court is expressly preserved and not waived by these Terms. Connecticut courts have held that CUTPA claims are not subject to mandatory arbitration where the arbitration clause is unconscionable or where the statute provides for judicial remedies (see Hottle v. BDO Seidman, LLP, 268 Conn. 694 (2004) and related authority).
12. Governing Law and Jurisdiction
These Terms and any Service Agreement are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles. Exclusive jurisdiction for any litigation not subject to arbitration lies in the Superior Court for the Judicial District of Hartford, located at 95 Washington Street, Hartford, Connecticut. The statute of limitations for written contract claims under Connecticut law is six (6) years per CGS § 52-576.
13. Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect. The invalid provision is reformed to the minimum extent necessary to render it valid and enforceable consistent with the original intent.
14. Entire Agreement
These Terms, together with any executed Service Agreement, constitute the entire agreement between the parties on the subject matter, superseding prior oral or written representations. Amendments must be in writing signed by both parties.
15. Updates to These Terms
Biozura may update these Terms from time to time. Material changes are communicated to active customers via email at least 30 days before they take effect. Continued use of Services after an update constitutes acceptance of the updated Terms. The current version is always available at https://biozuraheatingairconditioning.xyz/terms-of-service/.
Frequently Asked Questions
- Can I cancel a signed Service Agreement?
- Yes, under the Connecticut Home Improvement Act (CGS § 20-429(d)), you have three (3) business days from execution to cancel any Service Agreement signed at your home. Submit the cancellation in writing to info@biozuraheatingairconditioning.xyz or by mail to 10 N Main Street, Suite 377, West Hartford, CT 06107. We return any payment within 10 days. We do not order equipment or begin work until the three-day period has elapsed.
- What’s the labor warranty period?
- One (1) year on new installation labor, covering defects in workmanship, refrigerant line connection integrity, ductwork connection workmanship, and control wiring correctness. Repair work carries a 90-day warranty on the specific component repaired. Manufacturer warranties on Equipment are separate and carry the manufacturer’s stated terms (typically 10-12 years on parts for major manufacturers with registration). We register all manufacturer warranties on your behalf within 30 days of installation.
- Will I have to arbitrate if I have a problem?
- Direct negotiation comes first — most disputes resolve within 14 days of written notice. If direct negotiation fails, mediation is the next step. Only after both negotiation and mediation fail does binding arbitration become applicable under our Terms. Your statutory rights under the Connecticut Unfair Trade Practices Act (CUTPA) to pursue claims in Connecticut Superior Court are not waived — we expressly preserve them in Section 11.3.
- What happens if a storm prevents Biozura from completing work?
- For major Nor’easter events (12+ inches snow), declared State of Emergency, large-scale Eversource outages affecting 25,000+ customers, or municipal road closures, work pauses without breach. We notify you in writing within 48 hours with an estimated resumption date. If delay exceeds 60 days, you may cancel the Service Agreement with refund of any payments made minus actual costs incurred. Connecticut River valley winter weather is a known operating factor; we plan for it.
- How are payments structured for a larger installation?
- For installation projects: 30% deposit at Service Agreement signing (collected only after the three-day rescission period elapses); 40% at equipment delivery to your job site; 30% at completion of installation and your final walkthrough. We do not collect more than 30% before equipment is ordered, and we do not require full payment before substantial completion. For repair and diagnostic visits, payment is due at completion of work.
Contact Biozura Heating and Air
For questions about these Terms, contract disputes, warranty claims, or notice of cancellation, contact us through the channels below. Our 10 N Main Street office handles legal correspondence; we acknowledge written correspondence within five (5) business days.
- Emergency Line (24/7): (860) 955-4428
- Address: 10 N Main St #377, West Hartford, CT 06107
- Email: info@biozuraheatingairconditioning.xyz
- Connecticut DCP Unlimited HVAC License: #S1-0414829
- Connecticut B-2 Limited Boiler License: #B2-0287345
- Connecticut Home Improvement Contractor: #HIC.0639172
- EPA Section 608 Universal: #608U-2008-381467
Office Hours
- Emergency Service: 24 hours a day, 7 days a week
- Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
- Closed: Sundays and State/Federal Holidays (emergency line always active)